MSPs are facing increasing challenges from all angles. Clients are demanding high levels of service but also want you to cut costs. Low-cost, low-value players regularly enter the market and undercut your business, and end up tarnishing the industry with their poor delivery practices. There’s increasing pressure to demonstrate industry certifications, standards compliance and cybersecurity capabilities, stretching professional technical staff thin and driving staff attrition. How can you compete cost-effectively while guaranteeing an extremely high level of service?
24×7 Advantage is pleased to share a case study of one of our major clients, Rightsize Technology Group.
Rightsize Technologies is a leading IT Managed Service provider in Australia. With over 100 years’ combined experience within the executive team, their knowledge spans information communications technology, corporate advisory, and technology. Rightsize originally managed everything – all activities were in-house from information technology services to management of external vendors.
But there were challenges. As the Rightsize business grew, delivering a world-class 24×7 service desk became more and more difficult. The costs and difficulties in having Australian employees provide this service became almost impossible. The competitive environment in which Rightsize existed forced some alternate thinking.
Jarrod Case, the CEO of Rightsize, engaged with 24×7 Advantage and shared his challenges. Recognising the 24×7 team’s history of supporting MSPs efficiently and cost-effectively, he was keen to understand how his business could benefit from the relationship. After an initial trial period, 24×7 took over the bulk of service delivery for Rightsize.
“We found that the 24×7 Advantage technical experts satisfy the challenges we were having. The level of expertise is very high, and the costs are at a level that simply cannot be achieved domestically. In addition, the founders of 24×7 all have extensive MSP experience and are knowledgeable resources. The relationship has allowed Rightsize to focus on building our business, knowing that delivery to our clients is in safe hands.
Wondering how your business can benefit from outsourcing, without risking high quality services? Get in touch today for an obligation free chat with our technical director.