For an MSP to stay competitive and relevant, it must deploy a range of MSP tools. These tools help dispense its responsibilities and stay ahead in the market. There are hundreds of tools available for MSPs , and dozens more will come with every passing year.
To maintain robust IT support, an MSP must use most of its tools and choosing the right ones to come as the most important. If you don’t know the right one to choose, you cannot hope to achieve the best results.
In this article, we will review some of the best MSP tools, especially if it is working as an outsourced IT service provider. So, let’s begin now.
N-able
N-able falls under the category of Remote Management and Monitoring (RMM) tools designed with especially MSPs in mind. It offers a complete management suite, monitoring capabilities, threat detection, patch management, and automation. It is a cloud-based system making it more accessible and reachable than ever.
Pros:
- Efficient product with no slowing down
- Easy to deploy and use
- Patching
- Alert logging
Cons:
- No freemium version is available
- Dashboard looks dated
N-able N-central
It is another RMM tool for an MSP, but it is more advanced and sophisticated than N-able. It is ideal for you if you have to manage a complex and extensive network remotely. It gives you the freedom to monitor everything on a customer network.
You can automate your daily routine tasks and use different filters by the customer, site, device type, etc. It comes with several valuable features like antivirus, data backup, integrated endpoint detection and response, disk encryption, MFA, email protection, and password management.
Pros:
- Remotely manage a network of PCs
- Server management
- Excellent GUI
- Packed with features
- Automation Platform
Cons:
- Pricey
- Requires time to get used to
Bitdefender
It is your quintessential antivirus software that will give you comprehensive protection against online threats. It installs in minutes and becomes operational instantly, meaning you are protected as soon as you install it. Compatible with Windows, macOS, and Android, you can count on it for some protection.
Pros:
- Quick and safe VPN
- Firewall security
- No clash with other programs
- Top-rated and value for money
Cons:
- Sub-par offline security
- Expensive
Cove data protection
Back up everything with this highly effective online backup tool (formerly N-able backup). You can back up workstations, servers, documentation, and Microsoft 365. With features like bare metal recovery and virtual disaster recovery, you can schedule your backup at your convenience. It will keep your data safe and help in recovery if a disaster befalls.
Pros:
- Comprehensive backup/recovery
- Single file recovery
- User-friendly and easy to use
- Top-class customer support
Cons:
- Occasionally fails to backup for no apparent reason
NinjaOne
It is a complete troubleshooting and monitoring tool that you can use remotely. It lets you operate a command line or initiate a PowerShell session remotely without disturbing the user. Its mobile app is highly functional and alerts you in time. You can easily do performance monitoring, system changes, software deployment, and patch management here.
Pros:
- Simple web interface
- Highly secure
- Offers handy features
- Quick installation
Cons:
- Further optimization of internet connection would do well
Atera
Atera is an ideal tool for any MSP as it provides a variety of functions that range from RMM to help desk and billing. Atera seamlessly connects with third-party apps for increased functionality and added features. You can run scripts, manage alerts, remotely connect, stop and start services, and create tickets with a click with Atera.
Pros:
- Affordability
- Host of features
- Reliability
- Reporting
- Third-party integrations
Cons:
- The helpdesk can be further streamlined
Kaseya VSA
Kaseya Virtual System Administrator is a top-rated cloud-based RMM software. It is a highly compatible and flexible program with real-time threat-alert capabilities. Its antivirus and malware-detection capabilities and other features make it a complete all-in-one endpoint management and automation facility.
Pros:
- Automates workflow and patch management
- Automatic antivirus updating, scanning, remediation
- Highly secure remote-control management
- Suitable for co-managed IT environments
Cons:
- First-time installation takes a very long
Auvik
Auvik will help you proactively manage and control your clients remotely. This cloud-based service will streamline and simplify your network monitoring, making it ideal for an MSP.
Pros:
- Easy installation
- Excellent technical support and onboarding team
- Monitors and alerts
- Node redirect via HTTPS or SSH from the Auvik SaaS portal
Con:
- Unremovable banner messages can be annoying
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